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Complaints Procedure

If you’ve encountered an issue while exploring rainbet or have concerns about how the platform operates, we want to help you understand what options are available. This page outlines how disputes and complaints are typically handled when they involve an online betting or casino operator, and where Australian residents can seek support.

How does rainbet handle player concerns?

Rainbet is operated by RBGAMING N.V. (Company Registration Number 16077), registered in Anjouan, Comoros, and holds an Internet Gaming License issued by the Anjouan Gaming Authority. When players have issues with the service, the operator’s standard process involves notifying their customer support team with details of the complaint, receiving an initial acknowledgment within 2 business days, and receiving a proposed resolution or investigation update within 10 business days. For more complex matters, the operator may conduct an extended investigation lasting up to 30 days.

Direct contact channels with rainbet’s support team include [email protected] and [email protected]. You can also reach out through their official social channels: Telegram (https://t.me/rainbetcom), Instagram (https://www.instagram.com/rainbetcom), or X (https://x.com/rainbetcom).

What if I’m not satisfied with rainbet’s response?

If you believe rainbet has not resolved your complaint fairly, you have the right to escalate the matter to their licensing body, the Anjouan Gaming Authority. However, because rainbet operates under offshore licensing rather than Australian regulation, your protections may differ significantly from those offered by domestically regulated operators. This is an important consideration when using any international online gambling platform.

For Australian residents, there is an additional formal channel: the Australian Communications and Media Authority (ACMA) oversees online gambling providers and enforces the Interactive Gambling Act 2001. You can lodge a formal complaint about online gambling providers through ACMA’s official process at https://www.acma.gov.au/interactive-gambling-complaint-form or by contacting the Interactive Gambling Team at PO BOX Q500, Queen Victoria Building NSW 1230.

Where can I find support if gambling is becoming a problem?

If you or someone you know is experiencing harm from gambling, Australia offers several free and confidential resources:

  • Gambler’s Help: 1800 858 858 (24/7, free national helpline)
  • Gambling Help Online: https://www.gamblinghelponline.org.au/ (24/7 counselling, chat, email in multiple languages)
  • BetStop: https://www.betstop.com.au/ (National self-exclusion register—allows you to exclude yourself from all Australian online and phone gambling services)

Each Australian state also operates its own responsible gambling support services for residents seeking additional local resources.

What should I know before using international gambling platforms?

We encourage you to understand the regulatory landscape before engaging with any online betting or casino operator. Rainbet operates under Anjouan jurisdiction, which is not an Australian regulator, and offers no local player protection guarantees. If you have concerns about the legitimacy of any online gambling provider, or if you believe they are operating illegally in Australia, ACMA is the appropriate authority to contact.

We are rainbet-aust.com, an informational resource about the rainbet brand. We do not operate the gambling platform, process your bets, or hold your funds—those functions are managed entirely by RBGAMING N.V. and its licensed platform. If you have questions specific to your account or transactions, please contact rainbet’s support team directly.